Business self-service
Profile Claim Policy
Draft workflow for claiming, updating, disputing, and auditing CREN business, apartment, advertiser, and professional profiles.
Effective date: 2026-08-29
Review status: Owner execution version. Contact CREN for notices; not attorney approval.
Claim proof
- Claimant name, role, work email, phone, business website, proof of authority, and requested listing relationship.
- Acceptable proof can include domain email, public staff page, government or license record, management agreement excerpt, owner authorization, broker authorization, or manual verification notes.
- Sensitive proof documents should be stored privately and never published unless specifically approved.
Edit rights
- Claimed profile owners may update factual business fields, contacts, service areas, photos, links, hours, and proof records subject to review.
- They may not remove disclosures, sponsor labels, correction notes, dispute status, policy notices, reader-safety language, or CREN editorial context.
- High-risk profile edits require manual review before publication.
Audit trail
- Store profile versions, claimant, reviewer, status, reason, timestamp, source, and before/after values.
- Store disputes and outcomes separately from public-facing copy.
- Pause paid prominence for credible high-risk disputes until reviewed.